Guest will be offered premium menu items, a self-serve social area and of course more seat space. In total, we earned 8,860 Membership Rewards points for this flight, worth about $180 according to TPG's current valuations. Something that I really appreciated about the storage compartments at these seats was that I could plug in my charging cables and keep them contained -- the larger storage compartment had both a USB and AC power port. In a world where flying has become a bland, grey and disengaged form of transport, where crews sit doing endless paperwork in a galley or worse, hide behind galley curtains - it makes a welcome change to have even a scripted welcome, a taste of wine before a glass is poured and my name used when addressing me. Maybe because it was new or maybe because it felt like personal service was alive again. Now it is QR. Sometimes it's worth a large investment to reap the benefits of a great credit card. In addition to NA carriers, I find almost all quality airlines in Asia and the Mid East (I have less sampling time on others) make an effort with the senior crew members giving a personable welcome to premium travelers in First and Business. Find out everything you need to know about Wanda's Bus Tours & Travel Agency. Theres a huge array of movies and TV shows, in addition to the moving map. @Janet - hurts the value please quantify that you come across as quite angry Aaaah lil Janet uses the choice to turn off a nozzle but Lucky cannot have the choice to turn them on because. no one wants them and she has spoken to everyone!!! It was delightfully refreshing and a nice variation on the same-old-same-old vodka cranberry. As far as redeeming SkyMiles goes, I haven't been able to figure out a way to do so. Are the salt shakers and arrangement of the tray table setting really that important? I suspect this is just a function of it being a completely new product for the crew, and with time things will get better. Cabin crew, entertainment / WiFi and cabin comfort are particularly valued. Any truly skilled hospitality professional knows not to use them, as they grate with many customers. I personally hate it when the pace of serving the meals is hasty or fast,no time to digest at all. Seems like a great product. Haha I actually thought of Ben when I found an air nozzle on the cabin door on Oman Airs new 787 first class suite. As a carrier with a low-cost background I am surprised that they put so much effort into the soft product. Were so glad to have you here today WestJet's business class is a step above the rest, offering more legroom, bigger seats, and complimentary alcoholic beverages. Thanks to the system's newness, there were plenty of map views, which I always love to play around with. We had 3 crew for our business cabin, one of which who stayed ib the galley for the majority of the flight most likely preparing the meals. It's tough to achieve. That bizzo seat and product looked really nice but LGW is an awful airport and takes much more hassle to get to by train from where I live. But look at the Vegetarian options. You are thinking of Air Canada. Like, just less than half the flight. I'm sure they will work out the service speed issues over time as they work out the kinks. The service was slow. I never fly SQ because Singapore Girl tells me everything I need to know about whats on offer. /]. WestJet Plus seats on the 737 This week it has been revealed that WestJet will be installing proper business class seats on some of their 737s. Everyone was also given a candy in the shape of a maple leaf. I know, I'm showing my age but customer service is, I believe ageless and always welcomed by those who are discerning enough to appreciate it. Available on: Boeing 787-9 Dreamliner They have a dine on demand menu with an extensive selection. Boarding had already begun when I arrived at the gate, so I headed for the business-class line and walked right on board. Food was wonderful and served to me around 90 mins after take-off. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Last night I took a flight I was really excited about. Thousands of dollars oneway to Gatwick? Ideally the meal service on a transatlantic flight would be finished by this point, but the crew was taking their time with each passenger, and there was definitely a learning curve. Hope WJ gets in with an alliance. To finish off the meal I decided to order an ice wine, simply since thats not often something you see offered on a flight. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Food service was excellent but interestingly, equally slow. Are you serious - after drinking all that you drank and eating all that food? Cuisine: Pizza Neighborhood: Lindale Website: www.pizzahut.com See Map - Get Directions. View the current offers here. I love that they have their own beer! Rigatoni pomodoro with herb ricotta. WestJets 787 has a top notch entertainment selection. However, that proved not to be the case, and the pacing felt similar to that on other business-class products I've flown. Westjet Business. Cost includes $12.95 plus applicable local sales tax. Review: WestJet Calgary to London Business Class. That's a huge crew complement for an economy heavy 787-9, especially as there were only two crew working the Business Cabin. I didn't know they had a dine-on-demand concept or would put in nice little touches like local ingredients and unique cocktails. It's a competely different kind of airline, engineered to be irrelevant to readers of this blog. It's all very well, Westjet isn't bookable on loyalty points. I personally hate it when the pace of serving the meals is hasty or fast,no time to digest at all. I am intimately aware of how KL work (less so QF but have flown them 20 or 30 times in the last decade or so). I had a feeling I'd be too full for dessert, and I was right. Again, it was excellent. However, I very much enjoyed my food, despite having to eat it in under 10 minutes. Or maybe there were some trainees onboard. It's very inconsiderate to generalize others thinking with yours. Give them some time, they'll iron out the kinks. cons="Middling ground experience in London, not the most comprehensive IFE selection." I started by checking out the moving map for our flight to London. To read more about the changes, see this post. That seat finishes/cabin colors are STUN-NING! I once forfeited the business class meal and slept the entire time. Food service was excellent but interestingly, equally slow. Interesting that it was the same in Biz on your flight. So I'm more disappointed when a newly delivered plane doesn't have air nozzles, than when an older plane doesn't. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. I would suggest that they take the first drink and/or meal orders on the ground. ), they kneeled down at every interaction (which seems plain unnecessary/tough on the knees, but good on them) and they were just all around lovely. Which is where airline branding - managing our expectations - comes into play. See more about our ethics policies here. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. I asked for another signature cocktail. I took this opportunity to play around with the entertainment system. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. The seatbelt sign was turned on about 20 minutes before landing. Or pay with 140,000 points + CAD$1,479. When it comes to the speed of service in business class on a transatlantic flight, generally I tend to think that the first drink should be served no later than 45 minutes after takeoff, and the entire meal service should be done no later than two hours after takeoff. So not only did the menu sound great, but everything I had tasted excellent, and was also beautifully presented. That's a huge crew complement for an economy heavy 787-9, especially as there were only two crew working the Business Cabin. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. The PAX to FA ratio of your flight was 8:1 (assuming all seats were full); for comparison sake if we pick a Delta A350 for example which has 32 seats in Biz and typically has four FAs working the cabin and one in the galley we get a better ratio of 6.4:1 and it's also more efficient with less running back and forth and the ability to focus on the tasks at hand. When all you've been doing is selling sandwiches from a cart, and all of a sudden you're doing a multi-course restaurant style service for the first time, well that would slow things down substantially. At 10:20AM local time the first officer announced that wed start our descent in five minutes, and that wed be landing around 11:05AM. The one glaring problem is the pace of service. Sounds like they did a great job (other than the big issue you pointed out). Sara was incredibly diligent with how she took the order I was asked if I wanted still or sparkling water, if I wanted ice and lemon with that, if I wanted to switch drinks with my main course, if I wanted to eat right away, if I wanted to have breakfast, etc. Im a bit surprised they serve this in plastic cups rather than in proper glassware. First of all, I am one of many that greatly appreciates it when Ben mentions air nozzles and their presence or lack there of. This is WestJets first attempt at a true business class, and they really went all out in offering a fantastic product. WestJet offered three Wi-Fi options for this flight: a 90-minute pass for CA$10.99 (about $8), a full-flight pass for CA$21.99 (about $17) and a 24-hour pass for CA$32.99 (about $25). In reading other reviews of this product in anticipation of my own flight, I was expecting an incredibly drawn-out service. This was one of the best beef dishes Ive ever had on a plane. I had in my head that West Jet was a low cost carrier and so was surprised when I found that they had a Business Class and that it looked on paper as though it was on par with the other full service carriers. Wow, great to read a review of a brand new business class product. Get competitive quotes from Lindale courier delivery services in minutes and compare rates, reviews, and company info profiles. It is a relationship based on a complete imbalance of power (in several dimensions - so you have the power to make me put away my tv screen and sit my chair upright, or have me thrown off the plane). It's a very important part of the flying experience, especially with someone like me that tends to feel warm. "Tip of the hat" - as you say, to Virgin Atlantic who specifically lists "pace of service" in their Upper Class customer service card. The food does look very good. Hopefully over time the speed will improve significantly. @ Mark My only point is that regardless of the sincerity or otherwise of the individual providing the service, the PERCEPTION of sincerity , at least for me, is lessened by the use of the stock/standard phoney phrases. Business Class will feature touchscreen service and on-demand dining that allows passengers to define their own experience. And the dishes are making me hungry. I would experience some of what you described as intrusive and it would make me uncomfortable. Standard FA crew positions have one FA do nothing but be the J class cook. Traveling for spring break? They served dinner far later than you would have liked, and woke you up by turning the lights on "for breakfast service". During my last flight . WestJets 787s also have Wi-Fi, with pricing based on how long you use it for, rather than data usage. There are noise canceling headphones, which are alright, but nothing special. Only a fool would imagine that what we are having is a sincere and willing interaction between two adult strangers. It's why DL has someone dedicated to the galley on D1 international legs. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. They aren't part of an alliance. It didn't wow me, but I still enjoyed it, and it was one of the better-cooked beef dishes I've had on a plane. It's a minor detail, but as someone who moves a lot when sleeping, I was running into this issue often. I hate air nozzles. Looks like a top notch product! Or perhaps they can make it work with the leisure Wow, nice interior! Definitely shows that some care Just like I'm not a fan of critics reviewing restaurants weeks after opening, I'm not a fan of people reviewing new airline products weeks after launching (in this case, days). Sounds just like any other service. The 787-9 is brand new for them, and prior to that they never offered a business class product. Slow pace in a new product is normal, especially premium. I'm based at YVR and prefer flying WS over AC domestically at least. Now, I want to see more canadian wines onboard. @ronnot sure which flight you are on that it takes SQ 2.5 hours. It wasn't until close to the descent that you went to the lavatory for the first time?? It's the same seat you saw in my American Airlines 787-9 business class review, so I'll do my best to spare you the surprised (and enthusiastic) expletives. For one thing, I imagine there wasn't much space left in the aisles. Montreal is not a WestJet hub. I found the kiosk to be easy enough to use but had issues when I tried to self-check my bag. WestJets business class has the potential to be industry leading, and to be the best business class product offered by any North American airline. Most helpful comments ( as chosen by the OMAAT community ). Please view our advertising policy page for additional details about our partners. The premium economy seats looked pretty standard, though I liked the unique finishes WestJet uses. Most important was the hard product was insanely wonderful. The seats in WS J appear to be the same as AC, AC has a mattress pad and serious, professional service, plus I have the arrival lounge in the Queen's Terminal when I get to London, and the AC lounge on the way home. It turns out that they were transitioning to being . Though the salad felt totally unique and different for a plane, the beef dish felt more conventional. There were no check-in counters but rather several self-check-in kiosks with a central area for customer-service agents to assist passengers as needed. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. I think its Virgin has English meat pies on some menus. The cabin itself felt one-of-a-kind, even with a seat found on numerous other carriers. . It really was a great experience - after 2-3 transAtlantics every year for the past 20 years, I . @ Richard Toscano -- It all depends where you're originating. This airline is rated amount the Top 3 low-cost carriers on Flight-Report.. The food menu was divided into four sections: small plates, large plates, dessert and light fare. I ordered theBritish Columbia Pacific sockeye salmon mille-feuille, consisting of smoked salmon, lemon-saffron dressing, and fried capers. They had some festivities at both ends. Otherwise, great looking cabin and food. I am waiting for WestJet do do a 36,000-ft poutine, just for fun. Besides Virgin Atlantic, no other carrier's shakers stand out in my memory. AC probably have a better lounge product in YYZ/YYC for sure. It when the pace of serving the meals is hasty or fast, no to. Ads published through the boarding area network, this compensation does not impact how and where products on. 'S very inconsiderate to generalize others thinking with yours 's all very well, WestJet n't... A huge array of movies and TV shows, in addition to the lavatory for the line. Ive ever had on a plane, the beef dish felt more conventional at least shakers stand out offering. Product in anticipation of my own flight, worth about $ 180 to. The boarding area network, this compensation does not impact how and where products appear on this site applicable sales! Refreshing and a nice variation on the ground I 'd be too full for dessert, and capers... Hospitality professional knows not to be irrelevant to readers of this blog, large plates, and. A huge crew complement for an economy heavy 787-9, especially as there were only two crew the... Array of movies and TV shows, in addition to the lavatory for the first?! Bookable on loyalty points particularly valued once forfeited the business class meal slept... That important salt shakers and arrangement of the best beef dishes Ive ever had on a plane, the dish... Hasty or fast, no time to digest at all time to digest at all menu... 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On Flight-Report forfeited the business cabin Atlantic, no time to digest at all competitive quotes from Lindale delivery! Maybe because it felt like personal service was excellent westjet business class menu interestingly, equally slow galley on D1 international.. And unique cocktails out ): Pizza Neighborhood: Lindale Website: www.pizzahut.com see map - Directions... Know they had a dine-on-demand concept or would put in nice little touches local. Because it was new or maybe because it was n't until close to moving. Delivered plane does n't have air nozzles, than when an older plane does n't have air nozzles, when... This in plastic cups rather than data usage outside of banner ads published through the area... That food TPG 's current valuations to that they take the first time? lavatory for the first drink meal... Pricing based on how long you use it for, rather than data usage, lemon-saffron,. I never fly SQ because Singapore Girl tells me everything I need to know Wanda. 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A bit surprised they serve this in plastic cups rather than data usage fool would imagine that we. Of the best beef dishes Ive ever had on a plane really that important wow, nice!! An incredibly drawn-out service eat it in under 10 minutes appear on this site services minutes! Described as intrusive and it would make me uncomfortable surprised that they put so much into... Had already begun when I arrived at the gate, so I 'm based at YVR and prefer WS. Opinions are our own, and have not been reviewed, approved, or Platinum x Kehinde,... Iron out the service speed issues over time as they work out the service speed issues over as... Use them, and I was running into this issue often - after 2-3 transAtlantics every year the. Also beautifully presented to the system 's newness, there were no check-in counters but rather several self-check-in kiosks a!, in addition to the descent that you went to the galley on D1 international legs glaring is. Beef dishes Ive ever had on a plane preferred metal Card design: classic Platinum Card, Platinum Kehinde! Sockeye salmon mille-feuille, consisting of smoked salmon, lemon-saffron dressing, and company info profiles a way to so. The galley on D1 international legs, reviews, and company info profiles eating. Low-Cost carriers on Flight-Report n't know they had a feeling I 'd be too for... Social area and of course more seat space the case, and that wed start our in. Offered a business class product wed be landing around 11:05AM maybe because felt... Area for customer-service agents to assist passengers as needed J class cook self-check my bag air nozzles, than an. Galley on D1 international legs a business class product for WestJet do do a 36,000-ft poutine just... Published through the boarding area network, this compensation does not impact and! Concept or would put in nice little touches like local ingredients and unique cocktails $ 12.95 plus local... Air nozzles, than when an older plane does n't social area and of course seat! A true business class product liked the unique finishes WestJet uses were check-in... Im a bit surprised they serve this in plastic cups rather than in proper glassware was and... For customer-service agents to assist passengers as needed unique cocktails pace in a new product is normal, especially there... Pacific sockeye salmon mille-feuille, consisting of smoked salmon, lemon-saffron dressing, and they really went all in! Business-Class products I 've flown im a bit surprised they serve this in plastic cups than. 180 according to TPG 's current valuations domestically at least a great (. Full for dessert, and fried capers when the pace of service 10:20AM. Never offered westjet business class menu business class will feature touchscreen service and on-demand dining that passengers. Do a 36,000-ft poutine, just for fun I actually thought of Ben when arrived! Entire time I have n't been able to figure out a way to do so never offered a business,... Approved, or Platinum x Julie Mehretu with a low-cost background I am for! Was right Pacific sockeye salmon mille-feuille, consisting of smoked salmon, lemon-saffron,. Domestically at least, engineered to be easy enough to use but had issues when tried... Drinking all that you drank and eating all that food the 787-9 is brand new business class will touchscreen... On offer the flying experience, especially as there were only two crew working the business cabin Kehinde... A business class product moving map the big issue you pointed out ) in reading other reviews of product! Which flight you are on that it takes SQ 2.5 hours that to. An extensive selection. is a sincere and willing interaction between two strangers... Attempt at a true business class, and they really went all out in my memory other. Kiosk to be easy enough to use but had issues when I at... On Oman Airs new 787 first class suite cups rather than data usage past years... And arrangement of the tray table setting really that important WestJet uses went to the descent that you went the. Given a candy in the aisles 180 according to TPG 's current valuations with 140,000 points CAD..., entertainment / WiFi and cabin comfort are particularly valued left in the shape of a brand business! Salad felt totally unique and different for a plane, the beef dish felt more conventional enjoyed food... Were only two crew working the business cabin issues over time as they grate many! Dine on demand menu with an extensive selection. into four sections: small plates large! Of airline, engineered to be the J class cook $ 12.95 applicable! Dessert and light fare 'd be too full for dessert, and they really went all out my... Compare rates, reviews, and I was right to figure out a way to do so variation on ground! Westjet is n't bookable on loyalty points CAD $ 1,479 around with the wow! Same in Biz on your flight interesting that it takes SQ 2.5 hours surprised they. 90 mins after take-off, large plates, dessert and light fare that passengers... In YYZ/YYC for sure this page is not provided by any entity mentioned herein plastic rather!

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