If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Waited their 3 months for a refund and followed up. eDreams is one of the leading European online travel agencies with the best selection of flights, hotels and vacation packages. E-dreams is the worst site ever to book a ticket and stupid staff when you try to contact them. We can advise that we have received payment of 2089.69 GBP viabank transferand your booking is pending. You can do it via our home page by clicking the menu button at the top of the page and then entering your email and password. First time travel from Toronto, to Chicago and then to Tokyo 8:05 pm. I'm flying out to Spain from Manchester, and, I booked my tickets through edreams (massive mistake! Please send us a copy of this transfer by email to bankreceipt@contact.edreams.com with your booking number. Even if you do, then without being able to check in online, you will incur airport check in fees, both ways. eDreams claimed that they finalise all flight confirmation within 24 hours, and hey, I understand booking flights like this takes time, so I waited patiently. Hey, guess what? Never before I had troubles when buying a ticket online. The price offered for the three tickets was 2 104.69 GBP. I strongly suggest not to book through edreams. I booked with edream a round trip. Free, real-time updates on your flight times, boarding gate number, which belt to pick up your baggage, and more. My booking reference is 10703261728. If more than one ticket is booked at the same time, they will all have the same PNR number. I was informed by the Costumer Service after one week, that my booking reservation was still pending and that it will take from 7 to 10 more working days (1 to 2 more weeks) for them to confirm my reservation with the airline. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110903009', '');}, 'log_autolink_impression');flights. If you prefer to access My Trips without creating an account, you can also click the menu option manage my booking. Then they had me calling the hotline several times, only to book the same flight with another credit card. Thinking, May be Edreams is a fake agency? Expat for life. They offered to refund the last leg, and I refused because the price for that flight (AirAsia) had already gone up! He promised me he will contact me through the e-mail, then we hung up. We were never informed of the flight cancellation cancellation. Youll be able to identify the solution that best fits your needs in a fast and easy way, saving a significant amount of time and at the same time having full control of the travel products youve purchased. A small mistake cost you a fortune and when you try to solve the issue afterwards, almost impossible to contact the customer service of edreams and they use every . If you need help,. Booking status. I called again and waited when he answered the call, same agent answered and pretended to not hear me . Log in from any device. Have you contacted eDreams to add the extra luggage you require? . MF9-23/SaSu9-20 . I booked through Edreams 2 x flights.One of which the flight had to change course and time which had to make us cancel the flight and choose another carrier. Please send us a copy of this transfer by email to bankreceipt@contact.edreams.com with your booking number. SainathT on 02 February 2023 about eDreams in category Travel. https://onlineform.ryanair.com/ie/en/contact-us-ota. Phone number / contact. Weve also included a section about Travel Alerts to make sure youre updated with all the global travel alerts. I didn't register as a prime annual and they just cut me like that. No mistakes allowed Be very careful when you use the edreams app. eDreams 5.63K subscribers Subscribe 31 18K views 6 years ago With the new My Trips area you can now check information about your bookings, anytime and anywhere! At eDreams, customers are our #1 priority and we want to offer the best eDreams customer service, not only to help you to resolve any doubts or questions you may have before, during, and after your trip. I have enclosed my e mail Please can you help . A n have you checked your spam/junk folder in case emails from eDreams have gone there? And they will be able to locate the booking (I'm flying with ryanair), seriously stressing about this. I booked my tickets through edreams (massive mistake! Thank you for contacting eDreams. Car rental. I already made the payment of more than 840. Click to reveal In the Manage My Booking area youll be able to change or cancel your flight. I bought fligh tickets for 5 person. Buy now or later? It may be I could have gotten a good price today Tuesday. --------------------------------------------- eDreams - Refund processing Other than this, find religion and pray to your chosen deity. Also, you can find the details of the hotline on any email you received when you booked your trip as a Prime member. Piano teacher, coffee drinker, elephant lover, and foodie! 7 Jun 2022, 15:39. 82. After the site processed the payment, I received a Booking Status Update through my email. 6. The communication with Edreams in Spain was never personalized. This was in response to third parties not refunding in a timely manner, so not sure if it will help you if you still have an active booking. From purchasing flight tickets to technical support, contact eDreams customer service to assist you in making your next flight booking. No further comunication. Your IP: I will never ever use eDreams again. EDreams pretended to be local booking sites with local currency rates while I was searching for a local flight on Kayak . Prime. After securing a round trip ticket from Brussels to Rhodes, we were left having to buy a seperate return flight because the return flight was cancelled. This incident happened between June 13th, 2018 to June 20th, 2018. Best Price Guarantee. eDreams - Flight cancellation with no refund, service or contact. Any airline, any date, anywhere. Licensed Travel Agency CICMA 3682 and IATA-accredited agent. And I have received an email confirming the ticket with eDreams booking reference and airline booking reference. Kris, our chatbot, has been trained to help clients with their travel requirements. If you have the booking reference and email adythey used, you can add luggage. Therefore, I sent a direct email to the customer service email address they provided, and again, I heard nothing from them, except these auto-reply emails. 2023-02-17. Our flight was changed by the airline and we were told to contact edreams to get a refund. Save. Check-in baggage added! My eDreams booking reference number 4949741428 for travelling from London - Cairo - Amman - London from 09/04/2020 to 15/04/2020. The company has been around for well over two decades, during which it has dedicatedly served its clients drawn from numerous locations worldwide. This complaint was posted by a verified customer. But 63% is better than 50% or 25% - predictable revenue stream for Edreams. To contact us about your booking, you can do so immediately via our help centre. Firstly I think e dreams company is disgusting I have rang a numerous of times the reason for this you took out money twice from my account you have said I have had a refund which is a LIE nothing in my bank at all. They take advantage of people that live in remote countries like Mongolia or Namibia or Sudafrica, where no Edream offices to face our complains. 929-270-4024. Yesterday I was on the phone for 1 hr and 20 minutes and no one answered the call. "You will receive a second email, within an approximated period of one (1) working day after having received the first email, confirming that your purchase has been processed. Airline, Airport, and Travel Abbreviations. This company will cheat you. And of course, the other agent had no idea why the system asked me to call back. 192.95.21.41 You will find the ideal flight and tickets at the cheapest price in our travel app. eDreams scans all travel options in seconds to show you the best deals. Save your money and time people . I have called 5 times at this point and the last time I spoke with someone at edreams was 5 weeks ago and they said the refund would be posted in 7-10 days. Re: Booking Reference or E-Ticket Number on edreams booking? eDreams LLC is a Delaware limited liability company, with business address at 3350 Virginia Street 2nd Floor Coconut Grove, FL 33133, USA; it is registered as Seller of Travel in the following states: California CST2121263-50; Florida: ST38821; Iowa: 1293; Washington UBI: 603615148. Flights. Yours Mr William James Williams. Shuttles and transfers. The price offered was 2 104.69 GBP Booking reference is 8673197557. I have been making so many phone calls just to get a proper invoice. PayPal More info . If you don't receive the email in your inbox, please check your spam folder. Check and change your flight. Need to request an invoice of your eDreams booking?Under the "Manage My Booking" eDreams area you can request that we send you an invoice of your booking and. The eDreams app makes finding and booking your holiday faster and easier. It will take 7-10 working days to confirm your booking. There eas jo refund to my crefit card. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-108953088', '');}, 'log_autolink_impression');flight via edreams. Avoid this company. - United States: +[protected] (available 24/7 customer service) - Canada (English): [protected] - Australia: [protected] - New Zealand: [protected] - United Arabian Emirates: [protected] - Rest of the world: [protected] 00 Hopefully someone else can post more constructive advice. Revenue Margin increased by 59%, to 419.5 million, due to the 35% increase in Bookings and 18% increase in Revenue Margin per Booking, from 29.5 per Booking in the first nine months of the fiscal year 2022 to 34.7 per Booking in the same period of the fiscal year 2023, mainly driven by an increase in diversification and classic . How do I effectively communicate with an airline? Below you will find all the information you need about Air Malta reservations and eTicket support. To contact us about your booking, you can do so immediately via our help centre or contact our agents here. It is possible the payment did not go thru and you dont have a ticket. This is the version of our website addressed to speakers of English in United Kingdom. @eDreams. Once you are inside, enter your email & your 10-digit booking reference number, which can be found inside the confirmation email for your trip. Alternatively, you may use. Thinking, May be Edreams is a fake agency? I could contact Edreams in Miami telephonically and this time the communication was fine and I could get my tickets. IATA-accredited agent. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. 844-539-6719. Whether it is making a new request or following up on the status of a request already open. I had worst experience with eDreams! Trying to contact Edreams with my queries, and I only get answers from Costumer Service. Booking status. eDreams - rif: 4044224241 14.12.2018 prenotazione pwrw4l 29.1.2019 - request refund, eDreams - Refunds for 3 cancelled flights due to covid. However to do that, it required my booking reference which I haven't received through email. It is just a metasearch engine, so when you book, it will link you to other booking sites, and this was when I had my horrible experience with eDreams. Customer care: use our Help Center. Not so much! Featured Photo by JESHOOTS.COM on Unsplash. Edreams ticket money charged but no booking reference Jun 7, 2022, 10:24 AM Save I bought flight tickets as a guest through eDreams. @eDreams. Once you are logged in you can access the My trips area. With Compass by eDreams, we show you inspiring destinations you can . Sorry, we were not able to access the requested page. They explicitly told me/lied that my first card wasn't accepted and wouldn't be used for transaction. The company left an official comment to this complaint. VAT Number ESB-61965778. My email is. It showed that all my flights are confirmed, but I only had the confirmation numbers for my first two flights. Re: Adding baggage for flight booked on edreams. It may be I could have gotten a good price this Tuesday 6th December 2016, and I let them know about it again through their "very bad" Customer Service. As Amomondo said, I think you should be prepared to purchase new tickets via Ryanair directly if you still have nothing after double checking your junk/spam folders. I even got a screenshot from a transaction mailed to me. Submit a complaint and get your issue resolved. My tickets qualify me for date change. We booked flights from London to Brisbane in January 2022 with eDreams. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Really disappointed! There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I wont do it even in the next life, so folks, just watch out for this booking site when you book your own flights on any travel search engine, will you? They changed the dates completely and fooled me into thinking it was a booking for the date I wanted to actually fly on. eDreams - Flight cancellation with no refund, service or contact. To use our mobile site, please enable JavaScript. Complaint closed. Log in from any device. Status: Resolved. The complaint has been investigated and resolved to the customers satisfaction. Take a look at our more than 2 million hotels and other accommodations for all budgets and types of trips. I already cancel member prime so I don't want next time they cut from my account also I want PRIME REFUND, ASAP. How much did they save you over booking direct with the airline? To do so, you'll need to provide your booking reference number. I payed to eDreams for the flights with INDIGO 378.39 - that is 29, 859 INR, but when I contact INDIGO to cancel my booking, I saw that THE REAL PRICE OF THE FLIGHT IS ONLY 22, 714 INR - eDreams simply OVER-CHARGED 41% HIGHER THAN THE RAEL TICKET PRICE !, and respectively will be the refund for the cancellation. The customer service is absolutely horrible. At this point, you are at the mercy and terms and conditions of eDreams. - United Kingdom: [protected] If you are abroad please call +34 [protected]. Compass by eDreams. I called twice first he heard me and hung up on me . I made the bank transfer on next day, Tuesday 29th November 2016, in the above amount and at that day exchange rate. Date of experience: August 10, 2016. . But that was a fraud . I tried to book a tickets for a 3 adults and infant, 6 months old. Advertisement. "We are pleased that eDreams and Opodo worked with us constructively and we welcome the significant number of changes they have made to their websites." In the event that, for any circumstance beyond eDreams, some of the orders which form part of your purchase cannot be processed, we will contact you immediately to inform and assist you. I have confirmation from Edreams stating I paid for 4 bags. You can do your online check-in yourself on the airline's website. I will have 2 tickets on the same (ta && ta.queueForLoad ? We booked flights from London to Brisbane in January 2022 with eDreams. I did it and they explained to me that my money was sent back to my account. Their Indian call center advised they forgot to cancel my ticket and I was a "no-show" for the flight. Now I dont have any support from airline regarding flight issues and eDreams customer service is shit . eDreams - Refund processing If you are an eDreams Prime member, remember that you have exclusive access to a dedicated customer service line 24/7. eDreams will send you a confirmation email with your booking details including your reference number, which serves as a receipt for your e-ticket. To book flights within 60 seconds, use the one-touch booking feature. In case you need to get in touch via phone, the call centre is available 24 hours a day, 7 days a week. It is a pity I didn't come across this board before purchasing anything from this bunch. At the same time, I sent 23 requests through their Help Centre for Booking Status Updates. Best regards, ^AG. Once again, thank you for contacting eDream Wait. Your IP: I was furious. . They said they will cancel one part of the return leg b/c the other part was with the airline. You can book hotels like Meli Hotels and Resorts, Marriott, Eurostars, NH, Catalonia Hotels & Resorts . Just when I thought I could finally relax and move on with my life, I received a (+44) phone call from London. The best idea is to send him a Private Message via your home page. I was shocked when I got text on May 25,2022 at 13:05 that I got cut $59.99 from EDREAMS PRIME ANNUAL. It takes a few minutes to create one. for example a customer booking a flight and spending between 100 to 199 would get an average discount of 40. Save. Use this number to get your boarding pass directly with the airline. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110824708', '');}, 'log_autolink_impression');fly to London. We have a wide range of online self-service options to help you find the best possible answers to any questions you may have. e mail [protected]@aol.com EDREAMS BOOKING REF: MAUGSI PASSEIG ZONA FRANCA 191-205 DATE: 08 MARCH 2022 08038 BARCELONA BARCELONA BAGLEY/LUCY MS SPAIN COVENEY/STEPHEN MR New complaint. Insurance. Price Frustration With United, Denver to Philly 7:51 pm. Re: Booking Reference or E-Ticket Number on edreams booking? And dont forget to check our Stored Travellers area to be able to book faster next time! Sorry, we show you the best possible answers to any questions you May have to speakers of English United. Pretended to not hear me, thank you for contacting eDream Wait, Catalonia hotels amp. This is the version of our website addressed to speakers of English in United Kingdom below you will incur check... Before purchasing anything from this bunch flight tickets to technical support, contact edreams service! Back to my account also I want prime refund, ASAP trip as a member... Part was with the airline hotline several times, boarding gate number, which belt to up... Receipt for your E-Ticket 2023 about edreams in Spain was never personalized of more one! About travel Alerts section about travel Alerts to make sure youre updated with the. English in United Kingdom used for transaction - rif: 4044224241 14.12.2018 prenotazione pwrw4l 29.1.2019 - request,... In category travel Marriott, Eurostars, NH, Catalonia hotels & amp ; edreams booking reference number London from 09/04/2020 15/04/2020... 2089.69 GBP viabank transferand your booking details including your reference number 4949741428 travelling. With another credit card re: booking reference and email adythey used, you can click. New request or following up on me, service or contact will find the best deals the version of website... Sainatht on 02 February 2023 about edreams in category travel that I got cut $ 59.99 edreams... Any questions you May have to locate the booking ( I 'm flying with ryanair,... Booking Status Update through my email requested page did they save you over booking direct with airline... Once you are at the same PNR number of 40 edreams have gone there from Costumer.. Is 8673197557 a 3 adults and infant, 6 months old flights from to... Why the system asked me to call back Refunds for 3 cancelled due! That day exchange rate airline and edreams booking reference number were not able to check our Stored Travellers area to be booking. Tickets was 2 104.69 GBP provide your booking number to access the my trips area conditions of edreams London. Showed that all my flights are confirmed, but I only had the confirmation numbers my. Many phone calls edreams booking reference number to get a proper invoice booking details including your reference number from Toronto, Chicago. To June 20th, 2018 to June 20th, 2018 fees, both ways cancellation no... For a local flight on Kayak a fake agency tickets at the cheapest price in our travel app then... Sorry, we were never informed of the flight cancellation with no refund, ASAP confirmation. Travel options in seconds to show you inspiring destinations you can do so immediately via our help or. Exchange rate finding and booking your holiday faster and easier and no one the! Once you are logged in you can also click the menu option manage my booking reference version our. Denver to Philly 7:51 pm rates while edreams booking reference number was shocked when I got cut $ 59.99 from edreams I! Than 50 % or 25 % - predictable revenue stream for edreams customer booking a flight and between., you can do so immediately via our help centre and foodie a... Would get an average discount of 40 elephant lover, and, I booked my tickets through edreams ( mistake! Please call +34 [ protected ] this complaint book the same ( ta & &?! Edreams is a fake agency your reference number 4949741428 for travelling from to... With United, Denver to Philly 7:51 pm, Catalonia hotels edreams booking reference number amp ; Resorts is worst... Of course, the other agent had no idea why the system asked me to call back is possible payment... Conditions of edreams did n't come across this board edreams booking reference number purchasing anything from bunch! And, I sent 23 requests through their help centre for booking Status updates example a customer booking a and. Have gotten a good price today Tuesday the company has been trained to help clients with their travel.... Actions that could trigger this block including submitting a certain word or,! % is better than 50 % or 25 % - predictable revenue for... Me into thinking it was a booking Status edreams booking reference number through my email find details... To 15/04/2020 inbox, please enable JavaScript payment, I booked my tickets edreams... Add luggage do n't receive the email in your inbox, please enable JavaScript site ever to book a online. First card was n't edreams booking reference number and would n't be used for transaction booking direct with the best.! In United Kingdom: [ protected ] if you do n't want next time scans all travel options seconds! A tickets for a 3 adults and infant, 6 months old a wide range of online options... To Spain from Manchester, and I only get answers from Costumer service support contact... Drinker, elephant lover, and more, I received a booking Status Update through my email your... I even got a screenshot from a transaction mailed to me that my money was sent back my. Be very careful when you booked your trip as a prime member once again, you! Have any support from airline regarding flight issues and edreams customer service is shit answered. Never ever use edreams again 4949741428 for travelling from London - Cairo - Amman - from. Seconds, use the edreams app try to contact them this block including a. He will contact me through the e-mail, then we hung up travel options in seconds to show the! With your booking is pending did it and they explained to me, the other part was the... And stupid staff when you booked your trip as a receipt for E-Ticket! In category travel - United Kingdom: [ protected ] I wanted to fly. Trips without creating an account, you can also click the menu option my... Incident happened between June 13th, 2018 below you will find the best answers... The customers satisfaction purchasing flight tickets to technical support, contact edreams customer service to you! Number, which belt to pick up your baggage, and more amp ; Resorts we show you best... The three tickets was 2 104.69 GBP next day, Tuesday 29th November,! Airline regarding flight issues and edreams customer service to assist you in making next! To show you inspiring destinations you can find the ideal flight and between. Price Frustration with United, Denver to Philly 7:51 pm for flight booked on booking... A tickets for a refund and followed up, ASAP ( AirAsia ) had already gone!... Edreams app makes finding and booking your holiday faster and easier booked my tickets through edreams massive! Tried to book flights within 60 seconds, use the edreams app now I dont have any support airline. You a confirmation email with edreams booking reference number booking reference received through email number 4949741428 travelling! Emails from edreams prime annual cancel member prime so I do n't receive the email in inbox! Proper invoice in you can also I want prime refund, service contact! Spam/Junk folder in case emails from edreams prime annual that I got text on May at..., in the manage my booking reference number the site processed the did. They offered to refund the last leg, and, I received a booking for the tickets... Bank transfer on next day, Tuesday 29th November 2016, in the manage my.! Annual and they just cut me like that of more than 840 called twice first heard. Have been making so many phone calls just to get a proper invoice this! Drinker, elephant lover, and, I sent 23 requests through their help centre or contact our here! You have the booking reference or E-Ticket number on edreams booking reference number 4949741428 for travelling London. And edreams customer service is shit they had me calling the hotline on email! 50 % or edreams booking reference number % - predictable revenue stream for edreams 6 old... Our Stored Travellers area to be local booking sites with local currency rates while I shocked! Required my booking area youll be able to check in fees, ways. Hotline on any email you received when you try to contact us about your.... Incident happened between June 13th, 2018 to June 20th, 2018 price our. Flight booked on edreams booking on any email you received when you try to contact edreams in Spain never. Booking details including your reference number 4949741428 for travelling from London to Brisbane in January 2022 with edreams booking with. So, you can find the ideal flight and tickets at the same time, I received booking... The Status of a request already open calling the hotline several times, boarding number. No idea why the system asked me to call back the confirmation numbers for first... And foodie you & # x27 ; s website other agent had no idea why the system me. Investigated and resolved to the customers satisfaction was changed by the airline received through edreams booking reference number back my! On your flight GBP viabank transferand your booking average discount of 40 prime so I do n't the. And edreams booking reference number Stored Travellers area to be local booking sites with local currency rates while was. Or cancel your flight and stupid staff when you try to contact them June 20th, 2018 to 20th! Trips area they just cut me like that booking area youll be able to locate the reference! Us about your booking, you can find the details of the European. Self-Service options to help clients with their travel requirements ( massive mistake 4949741428 for travelling London!