In addition, it has a Despacio Spa Centre, Privilege, Exclusive Rooms and Services and a complete entertainment programme for the whole family. Its amazing receiving this award, being number one for Ocean. Staff: Very friendly and easy to talk to and they are so caring about your well being they are 1 in a million , special big up to the bar tenders at the lobby bar Michael and Monique wooo the are great just to make me a drink the had no bananas available and Michael went out just to get one to make me a dirty banana that I wanted from I got there and everyone else told me the had none and yes he made it possible just so commendable.Entertainment: honestly with me needing the relaxation and taking time out with family I didn't get to be a part of the entertainment. & I will be coming back with more family and friends!!! Departments. Must see the Micheal Jackson show..Best performance ever and dances are exactly like. Fitness Instructor, Gym, Health Fitness. Ocean Coral Spring - All Inclusive - Trelawny, Coral Spring, Jamaica, Beach activities and non-motorised water sports, Motorized water sports and Dive It! Ocean Coral Spring All Inclusive Resort features modern rooms, large pools, a lazy river with a gentle current and a wide range of dining options. We want to thank you for sharing your experience with us and we are happy to know that we were able to make your stay a good one despite the beach not being in its best condition. We are happy to learn your birthday trip was a delight. The ocean was the most beautiful Ive ever seen. A member of the RJRGLEANER Communications Group. The maid service was hit and miss when the regular Natasha was not working. Id go for a walk at 5:00am, and all the best spots were already taken. Sashorn thanks again for inviting us to the Privilege Cocktail Party to watch the details of how the workers performed it was amazing and the food and service was a 100 for me even the head chef and managers were helping the servers and I admire that a lot my favorite there was that special soup its a 100 I will be definitely sending a lot of my guest there and I will be encouraging my coworkers to send guests there also. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Overall, we had a great time at the resort. Everyone walked away. The Ocean Coral Spring is a new five-star resort located in Trelawny, Coral Spring, Jamaica. Unfortunately, I did see a few occasions where the staff were spoken to very rudely by customers, and they did respond in a way that i felt was just. Best Regards, Maydene Malcolm, Worst one out of 12 we have been too in the island. 10/10 would return.More, Dear Lindsay K, Thank you for choosing our Ocean Coral Springs by H10 property as your vacation destination. Human Resources Manager Ocean Coral Spring by H10 May 2019 - Present3 years 9 months Trelawny Jamaica Sunscape Resorts and Spa Human Resource Manager AMResorts Aug 2018 - Present4 years 6. Our room faced the water park and it didnt open too early or close too late so it was never an issue. Juan Carlos Fernandez-Friera (second left), vice-president of sales and marketing at Ocean by H10 Hotels, and Tanesha Clarke (second right), sales and marketing director of Ocean Coral Spring, present the first-place award to Kameika Lewis, reservations manager, KML Enterprise, who collected on behalf of herself and her brother, Kareem Lewis (left), at the 2021 Ocean Coral Spring and Ocean Eden Bay Top 20 Travel Agent Awards Ceremony at Ocean Eden Bay, which was held recently. Booze inventory was hit and miss. Staff were slow, but as I said, there werent enough of them. Ocean by H10 Hotels University of the West Indies, Mona Campus About Exceptional Sales and Marketing professional with 15 years of experience dedicated to Sales Administration, Sales and. The towel process was stupid. Dear Keneesha,Thank you for choosing our Ocean Coral Springs by H10 property as your vacation destination. Our room was spacious and so was the balcony. The staff here work extremely hard to make sure everything is done wel and thT you are happy. Don't believe the few bad reviews cus we heard that people do that to scam the travel agency to get back their money when they get back. Taxes and fees that are shown are estimates only. Shanna from the lobby bar was also sweet and Donjay also. The room is okay and property is amazing and the food is really good this is the only resort that can really compared to Moon Palace. Food: We live in Jamaica so we are pretty familiar with a lot of the hotels, we decided to stay here over Christmas as wed never been and it looked like it had something for everyone in our family (we have 3 kids). The beaches are not large and you need to watch where you step to avoid stepping on coral. Nonetheless, we sincerely apologize for any inconvenience caused regarding this. The resort features: During the day, guests can enjoy numerous activities (beach volleyball, table tennis, aerobics, bocce and bowling) and at night, theres lots of entertainment on offer with shows and live music. Throughout the complex they were running out of supplies (milk and sugar in the cafe). Really. We want to thank you for your sharing your experience with us and we are happy to know that Oshane, Bryan and Kino were able . ALL of the staff are so friendly. Ocean Coral Spring/Eden Bay is looking to fill the vacancy of Bar Supervisor. floor. There is no premium liquor, the bar is always running out of beers and other products. Pacing from the US (United States) and the UK (United Kingdom) have picked up significantly, against the expectation of increased vaccination in those countries, Bartlett told The Sunday Gleaner Saturday morning. The top three local agents KML Enterprise, Leisure for Pleasure Holidays and Tours Limited, and Cheap Vacation Travel and Events, respectively were presented with special awards. And we went paddle boarding and snorkeled the coral reef with Matt! was alright comes with a mini fridge stocked upon arrival, toilet is separate from the shower with it's own door, likewise for the shower, room also have a flat screen tv with cable channels, and to top it off the balcony has a very relaxing swing very soothing with the Caribbean breeze blowing in your face. First off, the property. However, it is very important to note that we are currently improving the landscape of our beach and will be more enjoyable after this project has been completed. The entertainment staff were the best Ive experienced at an all-inclusive so far. Ocean Hotels, General Manager at Ocean Coral Spring Resort, responded to this review Responded 11 February 2021. At the kids pool there is nowhere to have a drink and nobody serving, its a decent enough walk to the main pool, and having to do it throughout the day was a complete pain. We appreciate you sharing your experience, however we apologise for not meeting some of your expectations. We appreciate the awards, as well as the incentives. You take ownership and responsibility to solve problems with a smile, seek help when needed and are willing to help and guide others. Our team checks each review posted on the site disputed by our community as not meeting our. This was a nice resort but really lacks in service, the swim up bar was one of the slowest places to be waited on, when you did get service they were out of beer or cups,etc. Pool bar took way too long to get drinks every time we went. There is a maintenance issue as well. There are ample bars and restaurants. The Ocean Coral Spring All Inclusive Jamaica Resort offers exclusive rooms with an elegant interior design and equipped with all the amenities you might need for a comfortable stay. We even enjoyed the shows. Fresh pasta, fresh steaks how u want them, eggs which ever way you request. Shout out to the Ent. A few days before I left there were no facial tissues in any of the rooms. Regarding Oceans expression of gratitude, James-Watts said: Its good. An extensive programme of sports, games and activities aimed at young people ages 1317. I spent 3 days trying to get the butler which is part of the privilege package. It was a pleasure hosting you, and we look forward to welcoming you again on your next visit to our area. These kinds of feedback encourage us to continue working and improving in our services. The local travel agents, they represent a very important market for us. Ocean Coral Spring All Inclusive Resort features modern rooms, large pools, a lazy river with a gentle current and a wide range of dining options. Cant wait to revisit. GRATEFUL FOR the business brought to their properties in trying, COVID-shackled times, new resorts Ocean Coral Spring and Ocean Eden Bay under the global hotel chain umbrella, Ocean by H10 Hotels recently expressed appreciation to local travel agents at a dinner awards on its spacious property, nestled by the seaside in Trelawnys Coral Spring Gardens. You are in a different country and not home. General Manager. Here are the issuesour room temperature was usually around 25 degrees C. Despite advising 4 different staff (from the room attendant to the front desk), no one ever came to look at it. I have shared your comment with our Food and Beverage team who is constantly looking to improve our food offering.It was a pleasure hosting you, we look forward to having you back.Best Regard,Maydene Malcolm. The Were glad that theyre enjoying the evening with us.. Please see our partners for more details. The "butler" part of it is a bit of a waste (we are not ones to have someone else do our bidding) but they at least should check in everyday. He warns that if COVID-19 is not controlled and a decision is taken to close the countrys borders again, tourism stakeholders would be forced to restart from zero. By the summer, Jones expects a soft rebound. So we used that to our advantage and went on from there.. https://cmspro.h10hotels.com/ImagenesHotel/01.OCSHotel1.jpg?RenditionID=73. Beautiful resort, limited small beach area which was rocky, great pool area and all the restaurants are close together. Many resorts have issues with hot water, but at OCS, the water was always very hot. The food quality was comparable to many eateries at home. If you like to sit and wait for a server to take your drink order from your pool cot, its not happening here. Best Regards, Maydene Malcolm, Grand Palladium Hotels & Resorts in Jamaica, Jamaica Adults Only and Adult Friendly Resorts, Hotels near Glistening Waters Luminous Lagoon Tour, Hotels near Falmouth Mystic Lagoon Tours, Hotels near Reggae Walk of Fame and Museum. The chairs on the patio were not very comfy as they have no cushions. Property : The resort was beautiful and really big. Best Regards, Maydene Malcolm. The ocean was the most beautiful Ive ever seen. We are certainly disappointed that we fell . Hopefully they can improve service and add more daily entertainment at the pool. Number of persons Number Ocean Coral Spring features the Daisy Club, a full programme of activities for children aged 412, led by a team of professionals and accompanied by the mascot Daisy. Payments made by partners impact the order of prices displayed. Buffet had food replenishment issues. The resort is beautiful and well laid out. And the Japanese restaurant only has one hour a day (11-12) where you can book it for that night. the mini fridge was stocked daily but on a couple of days we had to call the desk and remind them. Dear Lovelylady226, First, we would like to thank you for choosing our Ocean Coral Springs by H10 property as your vacation destination. Regards, Sabrina De Pasquale. Dear Lindsay K, Thank you for choosing our Ocean Coral Springs by H10 property as your vacation destination. There was events taking place everyday on the hour! All Rights Reserved. Listed on 2023-03-01. The beach would-be the only down fall at that point. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Let your taste buds travel the world with the flavours of our resort in Jamaica. House keeping cleaned our room every day without fail, changing the sheets, fresh towels, mopping the floor and antibacterial spray everywhere. The Privelege side was much better and accessible. We regret to know we were unable to meet your expectations during your stay. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Coral Springs, FL. My girls have experienced the most perfect first family holiday, so we thank you for that. years. Provide leadership and developmental coaching for store Team Members. Bad because they actually make you wait if you come when the place is half empty because they cant manage a full restaurant with the staff they have. The jacuzzi tub had no stopper but we did not plan on using it anyways. My family of 4 visited the resort from Feb 20 to 27, 2023. The Ocean Coral Spring is a new five-star resort to be opened at the end of 2019. The food was amazing, I didn't have a bad meal but the service was real slow. If you don't have Privelege and have to go to the beach on the regular side it's awful. The Ocean Coral Spring offers exclusive rooms with an elegant interior design and equipped with all the amenities you might need for a comfortable stay. The resort features: During the day, guests can enjoy numerous activities (beach volleyball, table tennis, aerobics, bocce and bowling) and at night, theres lots of entertainment on offer with shows and live music. Reservations (parks and facilities) Library and Recreation Services. My room had to be changed and it took six calls to the desk to get through, so I missed a meeting. Enjoy a family break in idyllic surroundings, relax with your partner while the kids have a whale of a time with our team of entertainers all of this and much more is in store for you with the Family Experience! The pool is huge and wasnt crowded. I would go in with a mindset knowing the shortcomings. Dear torontomila,Thank you for your recent visit and the positive rating provided.We are happy to hear that you found the resort to be lovely and have also noted the areas of improvements mentioned.Your feedback is very important to us, I have shared your comments with our operational team, who is constantly working to improve our hotel.We look forward to welcoming you back in the future, to an experience surpassing the last, I will be happy to personally co-ordinate.Best Regards,Maydene Malcolm. Lunch time options are pretty limited and there was no more than two options in the evening. The best part about the room was the shower! On several occasions I tried to speak to a manager, I wrote a complaint, left my details but got no response. They even opened the sports bar at 9am so my husband could watch a football match that was on in England. Position: Manager General Manufacturing 1/2 - Steam Turbine Testing Supervisor Requisition: R10078841 Category: Manufacturing and Production Location: Sunnyvale, CA, USA Citizenship . Property : The resort was beautiful and really big. Almost every public washroom door had a broken lock. more. Zowaldo, Bro. For safety they need to put yellow stripes on the stairs of the wooden bridges as we personally saw at least 6 people trip on them. Food served fast doesn't have to be a typical fast food experience. However, Canada, which closed its borders recently, is not looking as buoyant, with Bartlett admitting that bounceback wont be as strong until the winter. For the older kids there wasnt much to do, bowling didnt open until 3, the water sports were off and there was zero entertainment for them. Derwayne kept us up with his fabulous drinks lol and the Sakura restaurant was great with SlimShady as our chef. Be proficient in the use of all bar equipment, glassware and ingredients. A member of the RJRGLEANER Communications Group. Guest Service Assistant Manager OCS, General Manager at Ocean Coral Spring Resort, responded to this review Responded June 16, 2022 Dear torontomila, Thank you for your recent visit and the positive rating provided. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. You are given a glove to use at the buffet too. No Deposit Required. They were great!! Approximately two minutes later she came and introduced herself as the Food & Beverage Concierge, after expressing ourselves to her she apologize and told us she is going to work on changing our experience and we should give her until the end of the day anyway she ask to give her 5 minutes to get someone to come and talk to us 10 minutes later she get back with Mr. Jeffery which is her Manager we also explained everything to him and he sat down with us for over 30 minutes and listen to us thoroughly and promise he alongside with Sashorn is going to work together to make sure we leave happy which they did. OCS still has the antiquated key-card system, which meant finding whoever had the keys on them at the time. They run out of things! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Id suggest scoping out your location before breakfast if you wanted two or more together, otherwise, you will be trying to get singles and moving them. Weve now been given both cash awards to our airfare, as well as the accommodation in these hotels in the Caribbean, and, of course, the incentives for next year to go overseas to go to other destinations worldwide; so thats even a , bigger incentive for us to work a little bit harder to accomplish, James-Watts noted. Everyone was so nice and accommodating. We love to share these kinds of feedbacks as they encourage our staff to continue working on making satisfactory guest stays .It was a pleasure to have hosted you at our hotel and we look forward in welcoming you back here with us.Regards,Sabrina De Pasquale. Ocean Coral Spring - All Inclusive - Trelawny, Coral Spring, Jamaica, Beach activities and non-motorised water sports, Motorized water sports and Dive It! You may want water shoes for this purpose. See 1,809 traveller reviews, 2,069 candid photos, and great deals for Ocean Coral Spring Resort, ranked #4 of 12 hotels in Trelawny Parish and rated 4 of 5 at Tripadvisor. Room: We recommend calling ahead to confirm details. We are delighted that you had a great trip, and look forward to your next stay. Dear Te Keishia H, Thank you for choosing our Ocean Coral Spring by H10 property as your vacation destination. We are happy to learn your birthday trip was a delight. Ocean Hotels, General Manager at Ocean Coral Spring Resort, responded to this review Responded January 11, 2021. It's full of rocks and almost unusable. Community Development, Environmental Services, Finance, Human Resources, Library and Recreation Services, Office of the City Attorney, Office of the City Manager, Public Safety, Public Works. While sashorn was off Monday and Tuesday she Called and check up on us and even have Kadian and Dian making sure we were good, I also want to thank our butler Ryan if it wasnt for Sashorn we wouldnt have met you but you turned things around and we were having great time, I will definitely be coming back because I like the fact that you guys acknowledge the issues and get them fixed and ensure your guest end up leaving happy. The staff was very professional and courteous. I wasn't that blown away by the cuisine but I've never been a big fan of all inclusive resort food. You also cant go out too far because there is a rock wall of some kind in the water. The small issues or inconveniences were by no means terrible, we just noticed them, since other resorts didnt have the same issue. There were also no theme nights in the buffet, so you had the same offerings day in and day out. Said it wasnt a Jamaican thing. Ocean Coral Spring Resort: The Worst Birthday Trip!! Very convenient for all involved. No complain at all. -Montego Bay - Coral Spring - TrelawnyJamaica, Hotels in Spain, Europe and the Caribbean, Hotels in The Caribbean. We were at other resorts in Jamaica and your room key was an RFID on your wrist. Meals, national and international drinks, cocktails and snacks. I would never book this place again, its a nice complex but there are far better on the island with much better service, food and entertainment. Location of the property is very beautiful and would hope that the problems are fixed. We had a 2-queen with pullout couch. We are happy to hear that you found the resort to be lovely and have also noted the areas of improvements mentioned. You won't go wrong as you should not be nit picking. The couch was opened the entire time, and we never felt crowded. The resort is very clean and the staff are constantly in the washrooms or emptying the garbage cans around the grounds. Does Ocean Coral Spring Resort have airport transportation? We appreciate you sharing your experience with us, however we regret to know that we were unable to meet your expectations during your stay with us. Stay was great, Sashorn and Kadian were very attentive. Hand sanitizer is everywhere and you are encouraged to use it. My girls and I had so much fun. People have asked if Id go back to Ocean Coral Springs, and honestly I would. Yes, dry cleaning and laundry service are offered to guests. Dear Jimmy, Firstly, we want to thank you for choosing the Ocean Coral Springs property as your vacation destination. There is definitely a noticeable staff shortage. The Wendy's Company Coral Springs, FL 3 weeks ago Be among the first 25 applicants See who The Wendy's Company has hired for this role . We want to thank you for your sharing your experience with us and we are happy to know that Sashorn, Mr. Geoffery and Mr. Earl were able to make your stay even more memorable. Dear Drika Jacobs, It was a pleasure hosting you here at Ocean Coral Springs by H10 property. The buffet was good. Guest Service Assistant Manager OCS, General Manager at Ocean Coral Spring Resort, responded to this review. Dear491elijahb, Thank you for your recent stay at Ocean Coral Spring. They made me feel so special and went out of their way to make sure I was enjoying myself. It was so exciting and enjoyable we cant wait to bring our entire family back in October. Juan Carlos Fernandez-Friera, a Spain native who is the vice-president of marketing at Ocean by H10 Hotels, said he made a personal choice to be present at the awards to show his appreciation. Such a beautiful escape (even during Covid). And then the reward behind it is even more spectacular, said Kareem Lewis, CEO, KML Enterprise. When we checked in, we needed linens for the pull out couch and housekeeping was there within 10 minutes. {{lc.user.data.NombreCompleto}}, Welcome, Justyn Jones, general manager of Azul Beach Resort. We want to thank you for your sharing your experience with us and we are happy to know that Oshane, Bryan and Kino were able to make your stay even more memorable. At Ocean Coral Spring guests can relax without having to worry about a thing 24 hours a day. Tripadvisor performs checks on reviews. This evening is just an expression of our thanks. Log into your Members Area with your Club H10 registration details: You only need your Club H10 card number to activate your online account, Log in to your agency/company Private Area, If you do not have an online account for managing your agency's bookings, please register and you will be able to manage them with multiple users, Welcome, Even checking out can be a bit crazy and make sure you get put on the correct shuttle. 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