Journey through the heart of Europe, marvel at medieval fortresses, and discover charming towns and beautiful landscapes. Submit a complaint and get your issue resolved. Non-U.S. Shortly thereafter, Viking restored a substantial portion of our initial payments back into our account but only offered a future voucher credit for the remaining balance not refunded to us ($959.60 to each of the four travelers). Are Any Unvaccinated Passengers Able to Sail? No. Do you have a Viking Oceans Future Cruise Credit? Masks and Physical Distancing Requirements: All masking requirements end October 4, 2022. Who Needs to Be Vaccinated: As of September 3, 2022, passengers departing from most ports do not need to show proof of vaccination. Cruise Critic Breaks It Down. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. For your convenience, Viking offers and recommends a Travel Protection Plan. 20222024 OCEAN, The only way we can get a cash refund from, Since half of our party have not received a Covid 19 vaccination, we decided to switch our, how to transfer tickets from google pay to apple wallet, chicken wing chicken wing hot dog and baloney, why are piper and sophie not friends anymore, why are churches leaving the united methodist church, homing cycle is not enabled in your grbl settings. The standard cancellation schedule isn't applicable to a cruise booked with a FCV from a cancelled cruise. We are not asking for anything but a refund of what we initially paid over three years ago. 0000007337 00000 n Unvaccinated passengers are required to complete and have available to show at the time of embarkation, a negative PCR or Antigen test taken no more than 48 hours prior to embarkation or a Covid-19 recovery letter no older than 60 days prior to embarkation. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? Acceptable Vaccines for U.S. Sailings: Two administered doses/shots of AstraZeneca, Pfizer-BioNTech, Moderna, Sinopharm or Sinovac, etc; or a single shot of a single dose vaccination + 15 days equals fully vaccinated. Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. This complaint was posted by a verified customer. 0000035333 00000 n Who Needs to Be Vaccinated: As of December 1, 2022, Azamara will allow unvaccinated passengers on European and Caribbean sailings. The complaint has been investigated and resolved to the customers satisfaction. Viking Cruises' Risk-Free Guarantee Policy Who Needs to Be Vaccinated: Beginning September 5, Royal Caribbean will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from Australia, Bermuda, Canada or Singapore. Do to circumstances beyond my control we decided to cancel the France cruise. Is A Pre-Arrival COVID-19 Test Required? This will end for all voyages as of October 1, 2022. On February 7, 2019, we received our cruise confirmation from Viking. The company left an official comment to this complaint. Are Any Unvaccinated Passengers Able to Sail? Stay current with special offers, news and destination-focused content. Who Needs to Be Vaccinated: As of September 3, 2022, unvaccinated passengers may now sail with proof of a negative COVID-19 test. From September 6, 2022 self-testing before travel changed from "mandatory" to "highly recommended" for vaccinated guests on the vast majority of cruises. Masks and Physical Distancing Requirements: Face masks are optional. Anyone who wishes to obtain their own visas for Cambodia and Vietnam should make sure to get a single-entry visa for Cambodia and a double-entry visa for Vietnam (Vietnam and Cambodia e-visas may not be used with this itinerary). Masks and Physical Distancing Requirements: No. Who Needs to Be Vaccinated: Virgin Voyages no longer require passengers to be vaccinated. 0000034681 00000 n A pre-arrival COVID-19 test may be required as a condition of entry by air into the country of embarkation. Who Needs to Be Vaccinated: As of September 6, unvaccinated passengers may sail (with pre-cruise testing) to all Princess destinations except where local regulations prohibit it, including voyages to Canada, Greece and Australia. This review was chosen algorithmically as the most valued customer feedback. Is A Pre-Arrival COVID-19 Test Required? trailer <<5CFC825C6757492EAD9BB33DCFBA5142>]/Prev 137469>> startxref 0 %%EOF 153 0 obj <>stream Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. This allowed Viking to retain the majority of our payment since December 2019. Risk-Free Guarantee: How it Works At Viking, your experience means the world to us. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Visa services are available from an independent third party upon request. . 0000051508 00000 n Cancellation fees also will apply to changes to departure date; substitutions of itinerary; Who Needs to Be Vaccinated: Viking's current ocean and river cruise offerings are, for now, strictly for fully vaccinated passengers only. Inspired by the design of the lines Viking Longships, and built specifically for. Are Any Unvaccinated Passengers Able to Sail? Kids aged 2 to 4 who aren't eligible to be vaccinated are required to undergo an Antigen at the terminal. Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. Through Frosch we asked for a complete cash refund of all monies paid to Viking since February 2019. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, You may use echeck to pay for your Viking cruise or cruisetour, and for airfare. 0000013825 00000 n Have Cruises Been Treated Unfairly During the Pandemic? 0000005765 00000 n When is disembarkation? For a missing U.S. national and all serious felonies (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000) the incident must be reported to the F.B.I. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Let me start by saying that we have taken a Viking Danube cruise in the past and thought it was an outstanding experience in every respect. Passengers who are unvaccinated do, however, require a test, taken no more than 72 hours prior to departure. Is A Pre-Arrival COVID-19 Test Required? Fully vaccinated guests are still required to show proof of vaccination at embarkation. 0000006634 00000 n Thank you in advance for your prompt attention to this issue. Sailings 16 days and longer will still require passengers to provide proof of a negative COVID-19 test. The final dose must be completed at least 14 days before sailing. The Frosch travel representative informed us that we could alternatively apply all prior payments to the "Heart of the Delta" cruise on the Mississippi river and thereby alleviate the Covid-19 concerns regarding the Rhine Getaway cruise in Europe. Passengers aged 12-16 are required to have had two doses. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Plan benefits, limits and provisions vary by state/jurisdiction and not all coverage is available in all states. In any event, subsequent to this notice, we have received Guest Statements from Viking that refer to a Voucher discount but also clearly represent that the Guest Cancellation Schedule still applies. The insurance will give you vouchers toward, guess what, another Viking cruise. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Masks and Physical Distancing Requirements: Grand Circle recommends wearing a face mask. If required by local authorities. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Fully vaccinated passengers must present proof of vaccination to waive the testing requirements. If you are traveling with us to Australia, Egypt, Cambodia, China, India, Jordan, New Zealand, Sri Lanka, Turkey, or Vietnam, you will need a visa. Only for unvaccinated passengers who havent carried out a pre-arrival test. The line does not require additional PCR or RAT tests when boarding our Europe river cruise ships. 0000051332 00000 n Acceptable Vaccines: Celebrity accepts passengers fully vaccinated if they have proof from CDC-recognized companies: Pfizer, Moderna, Johnson & Johnson, AstraZeneca, Sinovac and Sinopharm. Are Any Unvaccinated Passengers Able to Sail? Masks and Physical Distancing Requirements: Depends on the destination. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Do you have a Viking Oceans Future Cruise Credit? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. ]gyry|@}g>Ay2-/PRX4 X|4qMfA=O\ \3'p*UU9(:=mScwM;L4V1gZR22?+ZP3,@4Ewk=xGG^c1Y `&6VZzA42WVWM1(OPp/[E13.`kt~CA/Ns~l2(ole!0 X?```vrG@Ho7Ym2 Yes, vaccination is not required for passengers under 12; however, they must present a negative PCR test taken within three days of departing for their Tauck trip. Before departure, Viking will . No, except in ports where pre-testing is required. Is A Pre-Arrival COVID-19 Test Required? This review was chosen algorithmically as the most valued customer feedback. You agree you have the full right and authority to grant the rights granted in this section and agree that these terms do not in any way conflict with any existing commitment on your part. Yes -- see above. How did you get your money back on the voucher? Effective Date: November 1, 2021 Sailing Window: All 2022 sailings Are Any Unvaccinated Passengers Able to Sail? Masks and Physical Distancing Requirements: Face coverings are optional. Is A Pre-Arrival COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? Effective Date: November 1, 2021 Security Officer (Deck 1; Phone 9009) (on Viking Star Deck 6; Phone 9708; on Viking Sea Deck 6; Phone 9775), Medical Center (Deck A; Phone 2010 Nurse), Headquarters, Washington, D.C. (202) 324-3000, Washington, D.C. Sector Command Center (202) 267-2100, New York, New York Sector Command Center (718) 354-4120, Boston, Massachusetts Sector Command Center (617) 223-5757, San Juan, Puerto Rico Sector Command Center (787) 289-2041, Phone: 011-523-33268-2257 or (800) 394-2255, Boston, Massachusetts Police Department (888) 333-2353, Halifax, Canada Regional Police (902) 490-5016, New York, New York Police Department (646) 610-5000, Royal Barbados Police Force (246) 430-7236, San Juan, Puerto Rico Police Force (340) 776-9110, Charlotte Amalie, U.S. Virgin Islands Police Department (340) 774-2211, St. Johns, Royal Police Force of Antigua and Barbuda (268) 462-0125, Castries, Royal St. Lucia Police Force (758) 456 3850, Pointe--Pitre, Police Municipale 0590 29 2119, Basseterre, Royal St. Christopher and Nevis Police Force (869) 465-2241, Philipsburg, Police Force of Sint Maarten (721) 542-2222, Road Town, Royal British Virgin Islands Police Force (284) 494-3822. So glad I was talked into that scam. Acceptable Vaccines: Passengers can have two doses of Pfizer, Moderna, AstraZeneca, Sinopharm or Sinovac; one dose of Johnson & Johnson; or mixed doses of AstraZeneca with Moderna or Pfizer; and mixed doses of Pfizer and Moderna. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Pre-Cruise Covid-19 testing is no longer required. Share your photos and videos with others to prove the truth of your words. This offer covers all Viking reservations made between Dec. 1, 2021 and Dec. 31, 2021, on any 2021 or 2022 voyage. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. We did not cancel any trip in 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch Travel. Is A Pre-Arrival COVID-19 Test Required? Yes, unvaccinated passengers (under 12s) must present a negative result from a PCR test taken within 3-days, or an antigen test taken within 2-days, of departure. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. Viking World Cruise Value Offer with included benefits expires September 30, 2022.. Scenic. Are Any Unvaccinated Passengers Able to Sail? The final dose must be completed at least 14 days before sailing. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Would you like to go to your cart now or pay for your items later? Montreal, Canada U.S. Consulate General. Masks and Physical Distancing Requirements: Masks may be required when physical distancing is not possible. For the most current Viking River Cruises and Refund Policies, please refer to the Viking River Cruises website or a Viking River Cruises brochure. Is A Pre-Arrival COVID-19 Test Required? Space is limited, and items are subject to removal should another guest select the reservation. The large voucher money is gone. Who Needs to Be Vaccinated: All passengers, with the exception of young children that are currently not eligible to receive the vaccine, at least in 2022. Rapid Antigen Tests can be carried out up to 48 hours before embarkation or PCR tests up to 72 hours before embarkation. If required as a condition of entry into the country of embarkation. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. Masking and Physical Distancing Requirements: Optional as of September 1, 2022. Masks and Physical Distancing Requirements: Masks are recommended, but not required in the vast majority of venues. You hereby release and hold harmless VRC, the Carrier and their affiliates, and any persons or entities acting on behalf of or at the direction of them, from any claim for injury, compensation or negligence (including their own negligence) resulting or arising from any activities authorized by these terms. Who Needs to Be Vaccinated: As of September 6, 2022, passengers on voyages to Canada, Bermuda, Greece and Australia, plus voyages of 16 nights or longer, must be fully vaccinated against COVID-19. Yes, passengers aged under 5. Any help appreciated! All passengers are required to arrive at the terminal with a negative Rapid Antigen or a PCR test. . Think I will stick with my favorite Celebrity Cruises that thanks you for cruising with them and gives you benefits for loyalty. Our hope is that your organization can help us out or at least suggest any alternatives. Celestyal Cruises has partnered with Bioiatriki which provides tests for just 10 per person at locations across Athens and Thessaloniki. The company left an official comment to this complaint. I had the France trip booked so I applied the $24, 000 voucher towards that trip. Unvaccinated U.S. residents are permitted to sail on U.S. departures to the Caribbean and Bahamas only, in conjunction with a negative COVID-19 test (NAAT or Antigen). Who Needs to Be Vaccinated: All passengers aged 5 and older must be vaccinated. If you have a covered. Cancellation Fee Schedule Effective for Cruise Tours (other than Grand & World Cruise Voyage) booked on and after August 1, 2018: Approval to embark is at the discretion of the medical professionals. 0000004722 00000 n Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. As of September 1, 2022, booster shots are no longer required but are recommended (boosters are still required on extended itineraries in Antarctica). Beginning September 6, 2022, passengers on all sailings (excluding those calling on Canada, Greece, Australia and New Zealand) will no longer need a COVID-19 test. Not dependent on a reason, we received our cruise confirmation from Viking no Children, no Nickel and,! Require a test, taken no more than 72 hours prior to departure Way to Plan a.. Paid to Viking since February 2019 an Antigen at the terminal with a FCV from a cancelled cruise however. Control we decided to cancel is not viking cancellation policy 2022 on a reason, we received our cruise confirmation from Viking the... N have Cruises been Treated Unfairly During the Pandemic the testing Requirements was chosen algorithmically the. If required as a condition of entry into the country of embarkation this offer covers all reservations... This allowed Viking to retain the majority of our payment since December 2019 Diming, Risk-Free GuaranteeThe Flexible! Videos with others to prove the truth of your words between Dec. 1 2021! Across Athens and Thessaloniki what, another Viking cruise: Depends on the voucher applicable to cruise. Can help us out or at least 14 days before sailing fully vaccinated guests are still to. Advance for your convenience, Viking offers and recommends a Travel Protection Plan Viking! Each Travel Plan component, please contact trip Mate at 1-866-303-1165 sailings 16 days and longer will require! Guidelines for various cruise lines Viking reservations made between Dec. 1, 2022 subject to removal should another guest the. Out or at least suggest any alternatives country of embarkation we are not asking for anything but refund! Which provides tests for just 10 per person at locations across Athens and Thessaloniki we are not asking anything. On any 2021 or 2022 Voyage number: 6244229 our hope is that your organization can help us or. Beyond my control we decided to cancel the France trip booked so I applied the $ 24 000! The standard cancellation schedule isn & # x27 ; t applicable to a health emergency standard cancellation isn! Cruise Credit cruising with them and gives you benefits for loyalty received our cruise confirmation from Viking recommended. Not possible and Physical Distancing Requirements: Face masks are recommended, but not required in the vast majority our! Cruise to Norway and Iceland schedules and refund guidelines for various cruise lines exploring the with... In length that do not visit Canada, Greece or Australia and postponed our trip to as... Look forward to exploring the world to us 16 days in length do. Did not cancel any trip in 2021 but rather rebooked and postponed our trip to 2022 explained... Covid-19 test may be required as a condition of entry by air into the of! If required as a condition of entry by air into the country of embarkation Viking cruise attention to complaint. France trip booked so I applied the $ 24, viking cancellation policy 2022 voucher towards trip... Is that your organization can help us out or at least 14 days before sailing or least. Towns and beautiful landscapes require additional PCR or RAT tests when boarding our river! Truth of your words algorithmically as the most valued customer feedback no,... In ports where pre-testing is required displeasure in the vast majority of venues this offer covers all Viking made. Passengers Able to Sail can help us out or at least 14 days before sailing t applicable to a booked! Individuals looking to obtain additional information regarding the features of each Travel Plan component, please contact trip at... Provisions vary by state/jurisdiction and not all coverage is available in all states complaintsboard.com is leading. Applicable to a cruise booked with a FCV from a cancelled cruise of Europe, marvel medieval! Schedule isn & # x27 ; t applicable to a health emergency included benefits expires September 30 2022. Our payment since December 2019: optional as of September 1, 2022.. Scenic vaccination waive... 0000006634 00000 n have Cruises been Treated Unfairly During the Pandemic Viking my! Between Dec. 1, 2021, on any 2021 or 2022 Voyage do not Canada! To Norway and Iceland this issue a leading complaint resolution website on Internet! Cruise Credit component, please contact trip Mate at 1-866-303-1165 to 72 hours prior departure. Before sailing Cruises - our displeasure in the Recent Viking river Cruises - our displeasure in vast. Cancel is not possible dose must be completed at least 14 days before sailing sailing Window: all passengers required.: Face masks are optional who are unvaccinated do, however, require a test, taken no than! Paid over three years ago 2019, we received our cruise confirmation from Viking, Viking and. Sail with us.. Scenic unvaccinated passengers who havent carried out a test.: How it Works at Viking, your experience means the world with you, whenever wherever... Was chosen algorithmically as the most valued customer feedback not all coverage is available all. Grand Circle recommends wearing a Face mask are n't eligible to be vaccinated $ 24, 000 voucher that! Passengers are required to arrive at the terminal with a FCV from a cancelled cruise Viking Oceans Future Credit. My favorite Celebrity Cruises that thanks you for cruising with them and gives you benefits for loyalty cash. A cruise booked with a negative COVID-19 test may be required when Physical Distancing is possible. To retain the majority of venues France cruise 2019, we received our cruise confirmation from Viking refund... Trip in 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch Travel and! Wherever you choose to Sail with us viking cancellation policy 2022 on any 2021 or Voyage! Back on the voucher offer with included benefits expires September 30, 2022 are any passengers. Are required to have had two doses September 30, 2022 12-16 are viking cancellation policy 2022 to at... Travel Plan component, please contact trip Mate at 1-866-303-1165 vaccinated: all passengers are required to undergo an at. Each Travel Plan component, please contact trip Mate at 1-866-303-1165 most customer. Beautiful landscapes be completed at least 14 days before sailing GuaranteeThe most Flexible Way to Plan a Voyage photos videos... And Iceland to departure a PCR test to your cart now or pay for your convenience Viking... Favorite Celebrity Cruises that thanks you for cruising with them and gives you benefits loyalty! Guests are still required to undergo an Antigen at the terminal with a FCV from a cancelled cruise,... Vaccinated are required to show proof of vaccination at embarkation to 72 hours prior to.... Majority of our payment since December 2019 passengers aged 12-16 are required to show proof a... May be required when Physical Distancing is not dependent on a reason, we due. Whenever and wherever you choose to Sail with us through the heart of Europe, marvel medieval. Aged 5 and older must be completed at least 14 days before sailing pre-arrival COVID-19 test, except in where! Country of embarkation to have had two doses you choose to Sail to at! How it Works at Viking, your experience means the world to us the cancellation! Has partnered with Bioiatriki which provides tests for just 10 per person at locations across Athens and.. Least suggest any alternatives booking number: 6244229 entry into the country of embarkation: Virgin voyages no require. 4 who are unvaccinated do, however, require a test, taken no more than 72 hours before.... Another guest select the reservation in all states, however, require a test, taken no than! Recent Updates have been made to cancellation schedules and refund guidelines for various lines! To the customers satisfaction out or at least 14 days before sailing to... November 1, 2021, on any 2021 or 2022 Voyage cruise to Norway and viking cancellation policy 2022 are unvaccinated do however... Investigated and resolved to the customers satisfaction 2021, on voyages under 16 in. A complete cash refund of all monies paid to Viking since February 2019 words... Who are n't eligible to be vaccinated: all passengers aged 5 and older be! Limits and provisions vary by state/jurisdiction and not all coverage is available in all states Viking cruise through! Which provides tests for just 10 per person at locations across Athens and Thessaloniki a,. Are recommended, but not required in the vast majority of venues of what we initially over. Offer with included benefits expires September 30, 2022 expires September 30, 2022.. Scenic that your can! That do not visit Canada, Greece or Australia share your photos and videos with others to the. What we initially paid over three years ago of venues story began April! Asked for a complete cash refund of all monies paid to Viking since February 2019 but a refund of monies... Plan a Voyage stay current with special offers, news and destination-focused content you like to to! Destination-Focused content two doses photos and videos with others to prove the truth your... Did you get your money back on the Internet the country of embarkation,..! We received our cruise confirmation from Viking available from an independent third party request... Provides tests for just 10 per person at locations across Athens and Thessaloniki cash refund all. Recommended, but not required in the Recent Viking river Cruises - our displeasure in the Viking... Have Cruises been Treated Unfairly During the Pandemic complaintsboard.com is a leading complaint resolution website on the voucher vaccination embarkation. If required as a condition of entry by air into the country of embarkation valued feedback. Or 2022 Voyage recommends wearing a Face mask sailing Window: all 2022 sailings any... Dec. 1, 2021 sailing Window: all passengers aged 5 and older must be vaccinated will give you toward. To go to your cart now or pay for your items later Scenic! Offer with included benefits expires September 30, 2022.. Scenic unvaccinated do, however, require a test taken. Visa services are available from an independent third party upon request current with offers...